At Chathil Gems, we focus on sourcing and providing the finest gemstones from around the world. We specialize in gemstones, not jewelry crafting. We believe that your unique piece deserves to be designed and crafted by an experienced jeweler, ensuring a bespoke and meaningful creation for you or your loved one.
For the best results, we recommend working with a master jeweler who can provide both quality craftsmanship and ongoing care for your jewelry.
Yes, we collaborate with skilled jewelers who can craft custom pieces tailored to your vision. If you need a recommendation, feel free to contact us for more information.
Yes, we are happy to support jewelers by offering attractive wholesale pricing for trade clients. Please contact us to learn more about our wholesale opportunities.
We are based in Sri Lanka, a country renowned for its rich gem heritage.
We ship worldwide, including to the USA, UK, Europe, Canada, Australia, and many other countries. If you’re located outside these regions, please reach out to us, and we’ll assist in finding the best shipping solution for your location.
Our gemstones are primarily sourced from Sri Lanka, a country known for producing some of the world’s finest gems, including Blue Sapphires, Padmaraga Sapphires, and Rubies. We also source gemstones from other reputable locations globally, ensuring each gem meets our quality standards.
Yes, at Chathil Gems, we certify our gemstones through the International Gemological Laboratory & Consultant (IGLC). This trusted gem lab provides accurate and reliable certification for the authenticity and quality of our gemstones. Each certified gem comes with a detailed report outlining its characteristics, ensuring transparency and confidence in your purchase.
We offer a variety of shipping methods to suit your needs, including standard and express delivery. The available options and delivery times will be displayed during checkout, depending on your location. We partner with trusted couriers to ensure your package arrives safely and on time.
Delivery times depend on your location and the shipping method you select. Standard shipping typically takes 5–7 business days, while express shipping usually takes 2–3 business days. International shipments may take longer due to customs processing. You will receive tracking details once your order has been shipped.
Yes, we ship internationally to most countries. Shipping rates and delivery times vary based on destination and will be calculated at checkout. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the buyer.
No, you do not need an account to place an order. However, creating an account allows you to track your orders more easily and speeds up the checkout process for future purchases.
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), bank transfers, and secure online payment options like PayPal. All payment options are available during checkout for your convenience.
Yes, buying online with us is safe. We use secure encryption technology (SSL) to protect your personal and payment information. Our payment gateways are trusted and follow industry-standard security practices to ensure a safe and seamless shopping experience.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on our courier’s website. Additionally, if you have an account, you can log in and track your order from your account dashboard.
You can cancel or make changes to your order within 24 hours of placing it. After this period, we may not be able to modify your order as it might already be in the shipping process. Please contact our customer service team as soon as possible to request any changes.
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