Effective Date: 2024-09-24

At Chathil Gems, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website and services.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

• Personal Identification Information: Your name, email address, phone number, billing/shipping address, and payment information when placing an order or registering an account.
• Transaction Information: Details about your purchases, including the products and services you buy, and payment history.
• Technical Data: Information such as IP addresses, browser type, device type, and browsing behavior collected through cookies and similar technologies.
• Communication Data: Records of any correspondence you have with us, including inquiries and feedback.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Order Processing: To process and deliver your orders, including sending order confirmation and shipping updates.
• Customer Support: To provide customer service, respond to inquiries, and handle any issues related to your purchase or experience.
• Marketing & Promotions: With your consent, we may send you promotional emails about new products, special offers, and updates from Chathil Gems. You can opt-out at any time.
• Website Improvement: To analyze website traffic, improve site performance, and enhance the user experience.
• Security & Fraud Prevention: To ensure secure transactions and protect against fraudulent activity.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers, such as payment processors, shipping companies, and email marketing services, to help us fulfill orders, process payments, and communicate with you.
• Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

• Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them).
• Why We Use Cookies: Cookies help us improve our website’s functionality, analyze traffic, and personalize content based on your preferences.

You can modify your browser settings to decline cookies, but this may affect the functionality of our website.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes using secure socket layer (SSL) encryption to protect your payment details and ensuring our systems follow industry-standard security protocols.

Despite our best efforts, no data transmission over the Internet can be guaranteed to be 100% secure. By using our website, you acknowledge that there are inherent risks in sharing your personal information online.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information under certain circumstances.
• Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

7. Third-Party Links

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before submitting any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

Chathil Gems
Email: info@chathilgems.com
Phone: (+94) 76 084 0905
Address: No 116/16, Vihara Mawatha, Mulgampola, Kandy, Sri Lanka